Privacy policy

Effective Date: 1 Sept 2025

1. Introduction

By accessing or using the MudraFresh website and services, you agree to comply with these Terms and Conditions.

2. Services Provided

MudraFresh provides an online grocery ordering and delivery platform, allowing customers to purchase groceries, fresh produce, and related products from listed vendors.

3. User Registration

To place orders, users may be required to create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

4. Orders and Payments

  • Order Placement: Orders can be placed through the MudraFresh website.
  • Payment Methods: Payments must be completed in advance via accepted methods (credit/debit cards, UPI, net banking, or digital wallets).
  • Subscriptions/Recurring Orders: We may offer subscription or scheduled delivery options for select products.
  • Cancellations: Orders can be cancelled up to 2 hours before the scheduled time. Cancellations made after this period may not be eligible for refunds.

5. Vendor Responsibilities

  • Vendors are required to maintain quality, freshness, and hygiene of listed products.
  • Vendors are responsible for ensuring timely fulfillment of confirmed orders placed through MudraFresh.

6. Liability

  • MudraFresh acts as a platform and is not directly liable for the quality, quantity, or condition of products delivered by vendors.
  • Any disputes regarding product quality, delays, or refunds should first be addressed with the respective vendor.

7. Privacy Policy

Your use of MudraFresh services is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your personal data.

8. Amendments

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website, and the updated Terms will become effective immediately upon posting.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.

10. Contact Us

For any queries or concerns regarding these Terms and Conditions, please contact us:

📧 mudrafresh@gmail.com
📞 +91 9518801411